Work Smarter

Fast paced service organisations, from owner managers to large organisations, need to have the best Information Technology on their side to achieve the KPIs and expectations demanded by todays clientele. At SERVTRAC, we believe that our innovative vision, dynamic and strategic approach makes us the perfect software provider that offers intelligent modules covering all aspects of service management. Our scalable ‘pick and mix’ modules will enable your business to adapt and develop to enhance your operational processes and performance.  

Incorporating a Client, Service Centre and Customer lead focus and methodology, SERVTRAC has been developed by, and for, progressive forward-thinking repairers. Fulfilling client and customer expectations is of paramount importance. Our dynamic modules drive efficiencies and allow your team to work smarter in all areas of your operation. Real-time communications provide your business with the tools to manage all jobs from anywhere at any time with greater transparency.

On demand information from call booking to intuitive diary management, repair and invoicing requires a dynamic and effective administration system that not only drives efficiencies but offers flexible and adaptable software to best suit your business needs. Our scalable, easy to implement modules allows you to build a powerful service management software system specifically tailored to suit your business requirements and to offer dynamic engagement to your clients, including Manufacturers, Insurers, Retailers and Independents. Connecting the service chain to meet client needs, will ensure that every aspect of operational delivery is met to enhance your company performance and communication with your service partners and clients. SERVTRAC provides staff with the tools to optimise efficiencies and in-turn create a stream-line B2C, B2B and E2E process offering clients and customers greater operational delivery, transparency and satisfaction.

SERVTRAC dynamically communicates with Samsung's GSPN, PCCSUK 'Skyline and D&G's Orbit with more to follow, so you have one main system to save you time and money.
Field Engineer System

Field based application.

Whether a single engineer or a large organisation the field engineer application allows for planning, control and 'real time' information to be available for office or client viewing.
Service Centre System

Selectable Modules to suit all sizes of service provider.

From receiving jobs through diary allocation and distribution, communications, monitoring, reviewing and invoicing everything in one place.
Client System

Controls distribution an provides monitoring of service requests.

Control the distribution and monitor performance of service calls to ensure the right level of service is provided for your customers.
Quality Control

Developed and tested in daily uses by Manufacturer approved service centre with on-line communications with Samsung, Skyline and Domestic and General systems.
Competitive Prices

We understand the need to work efficiently to meet manufacturer KPIs and customer expectations, our pricing is designed not to break the bank.
Delivery & Service

Friendly experienced Service Centre and Field Engineers are available to understand your needs and requirements to ensure the system assists in reaching your objectives.
We are at your side to assist the speedy installation and use of the system. With so many industry leading features we are here to help you make the most from our technology.
Our commitment to provide quick response to your questions is assisting us to develop new ways of providing you with a knowledgebase for taking your company forward.
We are working with all stakeholders in the development of the next generation of AI software to ensure that all our partners have the cutting edge technology to provide a competitive advantage.